Privacy Policy

Privacy Policy


Effective Date: September 2019 Date Policy Last Updated: May 2023

This Privacy Policy explains how Mindset Lab ("we," "us," or "our") collects, uses, and protects the personal data you provide to us as an academic coach. We are committed to ensuring the privacy and security of your personal information and comply with the applicable data protection laws, including the General Data Protection Regulation (GDPR), as a registered Data Controller with the Information Commissioner's Office (ICO) under registration reference ZA562737.

1. Data Controller

Mindset Lab, with its registered address at 18 Vernon Road, Harrogate, HG2 8DE, is registered as a Data Controller with the Information Commissioner's Office (ICO) under registration reference ZA562737. We are responsible for ensuring that your personal data is processed lawfully, fairly, and securely.

2. Information We Collect

As an academic coach, we may collect the following types of personal data:

  • Full Name: We collect your full name to address you appropriately and personalize our communication with you.
  • Contact Details: This includes your email address and/or postal address, enabling us to contact you regarding our services and any relevant updates.
  • Academic Information: We may collect information about your educational background, academic goals, and any specific requirements you have shared with us.
  • Payment Information: If you engage in paid services, we may collect payment details necessary for processing transactions. However, we do not store or retain payment card details; such information is handled securely by our trusted payment processors.
  • Communication History: We may retain records of our correspondence, including emails, messages, or notes from our sessions, to ensure effective communication and provide quality services.

3. Use of Personal Data

We use the personal data you provide to:

  • Deliver Services: We utilize your personal data to provide academic coaching services tailored to your needs, including mentorship, guidance, and educational support.
  • Communication: We may use your contact details to communicate with you regarding appointments, session reminders, important updates, or responses to your inquiries.
  • Personalization: We may analyze your academic information to offer personalized recommendations, advice, or resources aligned with your academic goals.
  • Payment Processing: If you engage in paid services, we use your payment information to process transactions securely and accurately.
  • Legal Obligations: We may process your personal data to fulfill legal requirements or respond to lawful requests from relevant authorities.

4. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Consent: By voluntarily providing your personal data and engaging in our services, you provide your explicit consent for us to collect and process your data for the purposes outlined in this Privacy Policy.
  • Contractual Necessity: We process your data to fulfill our contractual obligations and provide the requested academic coaching services.
  • Legal Obligations: We may process your data to comply with legal obligations, such as financial record-keeping or regulatory requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will securely delete or anonymize your data when it is no longer needed, unless further retention is required for legitimate business purposes or legal compliance.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data. These measures include encryption, access controls, regular system updates, and staff training to minimize the risk of unauthorized access, loss, or misuse of your information.

7. Sharing of Personal Data

We do not sell, rent, or disclose your personal data to third parties without your consent, except in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers who process personal data on our behalf, strictly in accordance with our instructions, and subject to contractual safeguards for data protection.
  • Legal Requirements: We may disclose your personal data if required to do so by law, to enforce our legal rights, or to protect the rights, property, or safety of others.

8. Your Rights

Under the GDPR and applicable data protection laws, you have certain rights regarding your personal data. These rights include:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request the correction or updating of inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You can request the restriction of processing your personal data, temporarily suspending its use.
  • Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain situations, such as direct marketing.

To exercise your rights or if you have any questions, concerns, or complaints regarding our use of your personal data, please contact us using the information provided in Section 9.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data protection practices, please contact us:

Mindset Lab Email: Address: 18 Vernon Road, Harrogate, HG2 8DE

We will respond to your inquiries and requests promptly and strive to address any concerns or complaints you may have regarding the processing of your personal data.

Please note that this Privacy Policy may be subject to updates or modifications from time to time. We recommend reviewing this policy periodically to stay informed of any changes.